Privacy Policy

Who We Are

Daisy Jane Healing is a holistic healing practice located in Hickling, Norfolk, UK. We are committed to protecting the privacy and security of your personal information in accordance with the General Data Protection Regulation (GDPR) and UK data protection law.

Data Controller: Daisy Jane Healing
Address: Hickling, Norfolk
Email: hope@daisyjanehealing.com
Phone: 07887 730053

What Information We Collect

We collect and process the following types of personal information:

Contact Information: Name, email address, phone number, postal address
Health Information: Relevant health conditions, medications, treatment history (with your explicit consent)
Session Notes: Records of treatments provided and your progress
Communication Records: Emails, messages, and phone conversations
Payment Information: Billing details and payment history
Website Data: IP address, browser information, cookies (if applicable)

How We Use Your Information

We use your personal information for the following purposes:

To provide healing services and maintain treatment records
To communicate with you about appointments and services
To process payments and maintain financial records
To comply with legal and regulatory requirements
To improve our services and client experience
To send you information about our services (only with your consent)

Legal Basis for Processing

We process your personal information based on:

Consent: For health information and marketing communications
Contract: To provide the services you have requested
Legal Obligation: To comply with regulatory requirements
Legitimate Interest: To maintain business records and improve services

Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except:

With your explicit consent
When required by law or regulatory authorities
To protect our rights, property, or safety
With professional supervisors or colleagues (in anonymised form)
With payment processors (only necessary financial information)

Data Security

We implement appropriate technical and organisational measures to protect your personal information:

Secure storage of physical records in locked filing cabinets
Password protection and encryption for digital records
Limited access to personal information on a need-to-know basis
Regular security reviews and updates
Secure disposal of records when no longer required

Data Retention

We retain your personal information for as long as necessary to:

Treatment records: 8 years from last contact (or until age 25 for minors)
Financial records: 6 years from end of financial year
Marketing consent: Until you withdraw consent
Website data: As specified in our cookie policy

Your Rights

Under GDPR, you have the following rights regarding your personal information:

Right of Access: Request a copy of your personal information
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Limit how we use your information
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interest
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided above.

Contact and Complaints

If you have any questions about this privacy policy or how we handle your personal information, please contact us at hope@daisyjanehealing.com or 07887 730053.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

This privacy policy was last updated on July 2024 and may be updated from time to time. Please check this page regularly for any changes.